Frequently Asked Questions
Everything you need to know about your dot.cards experience.
What is the typical shipping timeframe for my order?
Orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do dot.cards products come with a warranty?
Yes, all our electronic products are covered by a 12-month limited warranty against manufacturing defects from the date of purchase.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are dot.cards products compatible with both iOS and Android?
Yes, our smart products and accessories are designed to be fully compatible with both iOS and Android operating systems.